Automated Vehicle Location (AVL) Features

The Automated Vehicle Location (AVL) module uses Global Positioning Satellite (GPS) technology to track the movements of each service truck and provide "best route" advice to technicians in the field to minimize travel time.

• GPS Board combines call information, technicians’ current location and uses Microsoft MapPoint program to show you yet another view of dispatch calls.

• SERVTRAC® .NET is integrated with Microsoft MapPoint to manage your service area to minimize technician travel time.

• Provides visual "map” locations of your service area, service vehicles, customer locations and open calls.

• “Plot Unassigned Calls” for a view of all technicians and their proximity to the unassigned calls.

• Click on an open call and select “Near by Technician”, the system will locate the closest technician to the call.

• Put a GPS locator device on each truck to track its movement and current location.

• Use the service calls scheduled for a technician to map the optimum travel route for the day.

• Find the location of the next service call for a technician and generate the optimum route, taking into consideration traffic conditions and road construction.

• Plot customer sites and create unique groups for viewing on the map.

• Historically track a technician's route over the course of any day

• Mobile Dispatch – Servtrac® provides a two-way wireless messaging system that enables dispatch personnel to synchronize information with field personnel in a “real-time” mode.

Managing Information and People

Messaging, Alerts Microsoft Office Interface

SERVTRAC® .NET is built on an infrastructure that simplifies the management of system related activities, and System Alerts are a good example of how this technology can be applied to day-to-day work activities to improve efficiencies, reduce operating cost and increase customer satisfaction.

When a change in status occurs on a system-monitored activity, a notification or “Alert” will be automatically generated by the system.  Above, you see that the “Start Page” tab has turned red, indicating that the system user is being notified of “Contract Expiration Alerts” and “Warranty Expiration Alerts” that are now scheduled for action. These “Alerts” appear in the center of the “Start Page” as illustrated above.

When the user “clicks” on the Alert icon for each of the activities, a drop-down box will display the work that requires attention. 

Alert Notification Formats include the following: 

• Alerts that appear in Report Format will display on the user’s Start Page as illustrated above.  The Start Page tab will appear in red when new alerts have arrived.

• Alerts that appear in Pop-up Format will display in the bottom right corner of the users active session. 

• Alerts that appear in an E-mail Format will be sent to the users e-mail account as a text message. 

• Currently Servtrac® .Net can  monitor Contract Expiration and Renewals, Warranty Expirations, Service Call Escalations, PO Shipping/Receiving Status Alerts

Pop-up Alert Format

• Based on criteria established during system setup, calls are monitored automatically by the system.  The system can be setup to escalate calls for a number of reasons:

• Response Time Guarantee on Contract, Equipment, Premier Account or Customer

• Status Codes can be setup with a monitoring threshold

• Priority Codes can be setup with a monitoring threshold

• As you near the Response Time Guarantee or either Threshold Setting, the system will automatically escalate a call.  When a call is “escalated”, the following activities occur:

• An Alert Pop-up Window will appear in the bottom right hand corner of the users active window, for one or more users

• The call “priority” will automatically be changed to the highest priority

• The call will be flagged as an “escalated” call (a list of escalated calls can be viewed on the Advanced Call Screen at any time)

E-mail Alert Format

The E-mail Alert may be used with or in place of the other Alerts.  This feature simply sends an e-mail message to designated users as an alert to the change in status of the system related activity.

Order Processing

• Order processing and invoicing is provided for service, equipment, parts and service contracts

• All invoices are processed using the same screen

• Service invoices include basic charge, labor time and travel time automatically

• Special customer pricing and discounts can be setup and will be considered as orders are entered for the customer

• Quotations can be entered for all order types

Microsoft Office Interface

Grids throughout the application that show the EXCEL icon can be easily exported to EXCEL; columns appear with the appropriate text type for convenience.