Planning for Success:
 In today's business environment, staying ahead means continuously adapting to change—and making change work in your favor. To do that, business leaders need IT services that support and enable their strategic decisions.

The Speed of Business:
 Information that once was isolated in back-end systems can now be available to all your employees. Processes that once required multiple systems can now be streamlined and automated. Opportunities that once were out of reach are now possible.





Professional Services for...

The Field Service Industry

AMTECH’s support team is dedicated to helping their customers optimize the benefit they receive from SERVTRAC® .NET. This means that our commitment to “service-delivery” has to exceed customer expectations, which is our goal.  The foundation of our support services group is an experienced staff that understands the service industry and our services are focused on your companies long term success.  Professional services are tailored to our customers needs.

Service options include:

  • Implementation Services

  • Integration Services

  • Training Services

  • Application Support Service

  • Network Support Services

Implementation  Services

SERVTRAC .NET provides a comprehensive set of service industry solutions that are designed to provide the tools you need to simplify business system processes, improve service delivery and reduce operational cost.  We know that to achieve these objectives, system implementation activities being consistent with the your business requirements. And, recognizing that business requirements are unique to each company, AMTECH's professional service staff will assist your organization in developing a pre-defined scope of work that will provide the management framework for a successful installation. 

Implementation planning activities includes:

  • Analyze business processes 

  • Identify simplification strategy

  • Assess application solution requirements

  • Assess system and network environment

  • Define scope of work

  • Develop implementation plan

Integration Services

  • Customized to each customer's requirements

  • File Conversions

  • Active Directory Design

  • Network Design, Deployment and Maintenance

Training Services

  • Customized to each customer's requirements

  • Customer-site training

  • Classroom training

  • Web-based training

  • Train the trainer

End-user and Technical Documentation

  • Daily, weekly and monthly processing checklists

  • Developed to specific client needs

  • On-line help

Software Maintenance

  • Protects initial software investment

  • Provides upgrade path as new technologies are released

  • Provides rights to future software releases and the latest technologies, industry best practices, and new product features

  • Provides access to comprehensive product and technical expertise

  • Provides access to web-based self-service tools and support

  •  Insures that your systems are always current and up-to-date.

  • Allows you to plan your software implementations, operations, and upgrade with confidence by knowing how long your software investment will be supported

  • Provides professional advice and assistance about your implementation, operation, and upgrade projects

Software Support Services

  • Fixed cost for development, product enhancements and support services will simplify budget activities

  • Support website includes FAQ, software downloads, documentation, e-mail and support call logging

  • Support Call Tracking reveals patterns in call volume by location, by user, by module

  • Escalation procedures insure call resolution meets customer expectation

  • Development services are available for quick resolutions to bug fixes, report generation or other development technical services that may be needed

  • Disaster recover software protects data from hardware failures and allows for quick recovery

  • Database & Data Warehouse services

  • Integration services to 3rd party accounting

Consulting Services 

  • Operating system and system administrators

  • Network infrastructure, network architects, and network engineers

  • Database and database administrators

  • Offline backups and operations technicians

  • Applications, application patches, fixes, and service packs and application management experts

  • Performance monitoring, measurement, and reporting

  • Self-service customer support portal and technical support analysts

Network Monitoring and Management

  • Alert you to impending disk space shortages and other disk issues in time to avert application failures

  • Check all critical services and optionally restart those that fail

  • Check remote computers and important URL addresses to verify network and Internet availability

  • Monitor applications for process failures, excessive resource usage and other problems

  • Identify event log messages of interest and notify you proactively

  • Detect page file shortages and recover space if necessary

  • Investigate bottlenecks in CPU, disk I/O, memory and provide recommendations for improving performance

  • Identify potential memory leaks, which can degrade performance and may indicate application problems

  • Perform regular file and directory checks to recover wasted disk space

  • Physical security, environmental controls, uninterruptible power (see infrastructure)

Please contact us for more info.