Services
Professional Services for...
The Field Service Industry
AMTECH implementation, training and support services staff has service industry experience and technical “know-how” to help guide our customers through the full implementation life-cycle. The AMTECH staff is available to provide business process analysis, application and work-flow configuration, data conversion, training and ongoing support services that are needed to ensure a successful service management system implementation.
Professional services are tailored to meet each customer’s unique set of business requirements and implementation plan objectives.
Implementation Services
Analyze business processes
Identify simplification strategy
Assess application solution requirements
Assess system and network environment
Define scope of work
Develop implementation plan
Integration Services
Customized to each customer's requirements
File Conversions
Active Directory Design
Network Design, Deployment and Maintenance
Training Services
Customized to each customer's requirements
Customer–site training
Classroom training
Web–based training
Train the trainer
End–user and Technical Documentation
Daily, weekly and monthly processing checklists
Developed to specific client needs
On–line help
Software Maintenance
Protects initial software investment
Provides upgrade path as new technologies are released
Provides rights to future software releases and the latest technologies, industry best practices, and new product features
Provides access to comprehensive product and technical expertise
Provides access to web–based self–service tools and support
Insures that your systems are always current and up–to–date
Allows you to plan your software implementations, operations, and upgrade with confidence by knowing how long your software investment will be supported
Provides professional advice and assistance about your implementation, operation, and upgrade projects
Software Support Services
Fixed cost for development, product enhancements and support services will simplify budget activities
Support website includes FAQ, software downloads, documentation, e–mail and support call logging
Support Call Tracking reveals patterns in call volume by location, by user, by module
Escalation procedures insure call resolution meets customer expectation
Development services are available for quick resolutions to bug fixes, report generation or other development technical services that may be needed
Disaster recover software protects data from hardware failures and allows for quick recovery
Database & Data Warehouse services
Integration services to 3rd party accounting
Consulting Services
Operating system and system administrators
Network infrastructure, network architects, and network engineers
Database and database administrators
Offline backups and operations technicians
Applications, application patches, fixes, and service packs and application management experts
Performance monitoring, measurement, and reporting
Self–service customer support portal and technical support analysts
Network Support Services
Alert you to impending disk space shortages and other disk issues in time to avert application failures
Check all critical services and optionally restart those that fail
Check remote computers and important URL addresses to verify network and Internet availability
Monitor applications for process failures, excessive resource usage and other problems
Identify event log messages of interest and notify you proactively
Detect page file shortages and recover space if necessary
Investigate bottlenecks in CPU, disk I/O, memory and provide recommendations for improving performance
Identify potential memory leaks, which can degrade performance and may indicate application problems
Perform regular file and directory checks to recover wasted disk space
Physical security, environmental controls, uninterruptible power