Solutions
Enterprise Applications for...
The Field Service Industry
SERVTRAC Service Management is a suite of integrated field service management solutions that provide the tools a company needs to manage all aspects of service delivery. It has been built on a proven enterprise class infrastructure and delivers business value through a single system, common platform design. SERVTRAC is available in three editions:
Enterprise Edition
SERVTRAC Enterprise Edition is for enterprise class service companies that deliver on-site services to customer locations that are regional, national, or international in scope. These organizations have unique requirements that must be addressed to properly care for customers who have service locations dispersed throughout a wide area. Enterprise Edition provides tools that will simplify business processes associated with the following activities:
National and Key Account Service Delivery Strategies, Data Consolidation and Reporting
Global Data Management of Customer, Equipment, Warranty, Contract, and Inventory files
Integration with Back Office, Financial, CRM or other Corporate Systems
Integration with Business Partners and Customers
Standard Edition
SERVTRAC Standard Edition is designed for small and medium size service companies that deliver on-site services to customer locations that are local or regional in scope, and do not normally provide services outside of their business area. Standard Edition provides the same feature–set as Enterprise Edition, but does not require the advanced scalability, availability, performance, or analysis features that are provided with the Enterprise Edition.
Software as a Service (SaaS) Edition
SERVTRAC Software as a Service (SaaS) Edition is available over the internet in a managed hosted services/cloud computing environment. This edition allows customers to avoid the expense and complexity of running these systems internally and can be deployed in either the Enterprise or Standard Edition model. All Managed Hosted Services operations and procedures are SAS70 Type II certified, guaranteeing the maximum protection for your systems and data. Learn more about Managed Services and Cloud Computing at Peak10.