Solutions
Service Contract Management
SERVTRAC automates the service contract
billing, inspection, management and renewal process and ensures that
equipment covered under a service contract is managed efficiently to
maximize profits and deliver customer satisfaction. Contract
management features provide the ability to define customer’s contract
terms using performance metric measurements such as response times,
inspection schedules, asset maintenance levels, contact billing, parts
pricing, contract profitability, contract value and contractual service
delivery.
SERVTRAC Contract Management helps service companies reduce operational costs, improve billing accuracy, and increase revenue by ensuring that all contract service work is accurately applied to the service contract. In addition, the system will facilitate accurate billing of customers for services not covered under contract. Visibility into equipment contract information can be a key element of improving service delivery and back-office efficiencies.
With SERVTRAC Service Management,
call center personnel has access to customer entitlement information and
has tools that will help in managing potential breaches in a customer’s
service level agreement. This is accomplished via
automated systems alerts and the ability to customize individual
“contract offers” on a customer-by-customer basis.
SERVTRAC Mobile makes contract management even more immediate when the technician has a mobile device to receive this data. With SERVTRAC Mobile, this data is automatically transferred to the technicians mobile device (laptop, tablet, smartphone) so the technician knows at the time of service what services are billable and what services are covered under contract. SERVTRAC mobile solutions allow technicians to easily view service contract equipment via their mobile devices.
Service Contract Revenue »
Manage billing, amortizing, and renewing Service Contracts of all types.
Service Contract Inspections »
Tailor contracts to meet required coverage schedules, response time guarantees, service call escalation rules, SLA agreements.