Solutions
Reporting & Analysis
SERVTRAC has powerful management reporting capabilities that are a result of the underlying technology, Microsoft® SQL Server™ 2008. Microsoft® SQL Server™ 2008 R2 is a complete set of enterprise-ready technologies and tools that help people derive the most value from information at the lowest total-cost-of-ownership. Enjoy high levels of performance, availability, and security; employ more productive management and development tools; and deliver pervasive insight with self-service business intelligence (BI).
SQL Server™ is more than a relational database management system; it is a complete database and analysis product that meets the scalability, and reliability requirements of the most demanding enterprises. It is appropriate for a broad range of solution types, including e–commerce, data warehousing, and line-of-business applications.
We have combined the power of the .NET Framework, Crystal Reports, and Microsoft® SQL Server™ 2008 to provide our customer's with a dynamic, and robust reporting environment.
Capabilities include:
Online Analysis and Reporting
Data Warehouse
Rich XML Support
Web–Enabled Analysis
Web Access to Data and Web–Based Customer Reporting
SERVTRAC provides many standard Management Reports which include:
Gross Margin Analysis
Technician Productivity
Technician Completed Call Report
Technician Time Utilization
Equipment Mean-Time-To-Repair
Equipment Uptime Index
Response Time By Customer
Callback Report
Warranty Expiration
Contract Value Analysis
Contract History Profit Analysis
Adjusted and Denied Claims Analysis
Reorder Advice Report
Stock Status
Equipment Sales Analysis
Parts Analysis by Customer