Solutions
Mobile Workforce
SERVTRAC is designed for field service organizations that are looking for a cost effective way to enhance communication to and from the field, reduce overhead, improve technician productivity, and improve customer service. SERVTRAC Mobile offers wireless and web-based technologies that significantly improve communications between the office, the field service technician, and the customer.
Device support includes PDA, mobile phone, laptop, and tablet
Monitor the status and location of technicians in the field using GPS Services
Improve route optimization and scheduling
Integration with Microsoft® MapPoint
Reduce redundancy in data entry, eliminate lost tickets, and improve accuracy
Reduce unnecessary paperwork
Improve cash flow by accelerate billing cycles
Be confident that your data is secure
Eliminate loss of data – if the technician's network connection is unavailable, the device will store the data, then synchronize with the server when one is available
Mobile Scheduling »
Reduce calls between your call center and your technicians while increasing productivity and customer satisfaction.
Mobile Scheduling
- Technicians receive assigned call list electronically on mobile devices
- Call information includes easy-to-read customer addresses, driving directions, scheduled times, and the information necessary to complete the job
- Service contract terms and warranty coverage information
- Memos can be exchanged between the dispatcher the technician
- Customer information and Equipment History
Mobile Scheduling
- Real-time data exchange of field service activity
- Changes to the schedule flow automatically to the technician
- Technician dispatch, arrival, and completion times flow back to the main server
- Technicians can access problem codes and remedies to reduce inefficiency
Mobile Scheduling
- Call Mapping for efficient routing of service calls
- Technicians calls are plotted on the map
Mobile Invoicing »
Reduce administrative overhead associated with processing work orders and invoices. Maximize order-to-cash cycles.
Mobile Invoicing
- nvoice can be generated based on call type – warranty, contract, billable, or other user-defined invoice types
- Record time, expenses, and parts used for billing
- Records problem codes, remedy codes and notes on the invoice
Mobile Invoicing
- Canned notes as well as custom notes can be added on the invoice
- Allow technicians to generate new work orders in the field
Mobile Invoicing
- Record credit card payments
- Store customer signatures with the invoice data on the server
- Protect your customer's private information by encrypting payment information
Mobile Inventory »
Provides tools to ensure efficient purchasing, timely receiving, and accurate billing. Increasing profitability by ordering what you need when you need it. Automated replenishment tools calculate reorder quantities and generate purchase orders.
Mobile Inventory
- Visibility into inventory availability and pricing for truck stock, warehouse, or other technician's trucks
- Perform inventory transfers
- Requisition parts that need to be ordered
- Real time updates to inventory for parts used in service orders
