Solutions
Order Processing
SERVTRAC Order Administration provides a common user interface for each order processing requirement, including Service orders, Equipment orders, Parts orders and Contract orders. The common user interface simplifies training for employees and increases efficiency within your organization. Inventory, Purchase Order, and Product Service are fully integrated with SERVTRAC Order processing. Detailed account distribution is available for 3rd party financial system integration.
Service Orders
Service Orders are automatically created when technicians complete a service ticket. This eliminates redundant tasks, administrative overhead and improves productivity by recording all parts, labor, expenses that were used to complete each service call. Service tickets are processed, based on the type of service performed, i.e. warranty, contract, billable, non-billable or call-back.
Equipment Orders
Equipment Orders are created when orders are entered through the common Order Administration interface, Web Portal, converted from a quotation, or processed from the SERVTRAC Product Service interface. SERVTRAC automatically update the SERVTRAC equipment master records, recording serial number, asset number, warranty start date and warranty end-date.
Parts Orders
Parts Orders are created when orders are entered through the common Order Administration interface, Web Portal, converted from a quotation, or processed from the SERVTRAC Product Service interface. SERVTRAC efficiently processes counter sale orders (walk-in business, phone, email, fax orders) for spare parts.
Contract Orders
Contract Orders are automatically created for scheduled billings on Service Contracts and PM Agreements. Billings for contract renewals are generated with the capability to add a percentage increase to the contract.