Solutions
Warranty Management
SERVTRAC automates the warranty tracking process and ensures that equipment warranties are managed efficiently to maximize profits. SERVTRAC manages the cost of warranty service against the warranty reserve budget to facilitate accurate budgeting of warranty reserve dollars.
SERVTRAC Warranty Management helps
service companies reduce operational costs, improve billing accuracy,
and increase revenue by ensuring that all warranty work is billed to and
collected from equipment manufacturers. Visibility into equipment
warranty information can be a key element of improving service delivery
and back-office efficiencies. With SERVTRAC Service Management,
call center personnel has access to customer entitlement information and
can pass this information along to the technicians for proper billing.
SERVTRAC Mobile makes
warranty tracking even more immediate when the technician has a mobile
device to receive this data. With SERVTRAC Mobile, this data is
automatically transferred to the technicians mobile device (laptop,
tablet, smartphone) so the technician knows at the time of service what
services are billable and what services are covered under warranty.
SERVTRAC Mobile field service solutions allow technicians to easily view
service warranty equipment via their mobile devices and provide
customers with the option to renew expired service contracts or
warranties while on-site.
Improve customer satisfaction by maintaining your customer's equipment warranty history and suggesting preventative maintenance to keep their equipment in good working order.
Manage Warranty Claims »
Improve recovery percentages from vendors with full lifecycle management of claims processing. Generate useful maintenance data to identify the key factors that lead to claims. Share information and collaborate with your vendor to improve product quality and maintenance services.
