SERVTRAC® Mobile is a key component of SERVTRAC® FSM that delivers significant increases to productivity at all levels of the business. SERVTRAC® Mobile provides technicians real-time access to vital information over a digital network, allowing them to perform service work correctly and efficiently while improving customer satisfaction.
With SERVTRAC®, service companies can:
- Monitor the location of technicians in the field with integration to third party GPS Services
- Eliminate unnecessary communication between technicians and office staff
- Improve route optimization, scheduling and first time fix rates
- Reduce redundancy in data entry, eliminate lost tickets, and improve accuracy
- Eliminate unnecessary paperwork
- Improve cash flow by accelerating billing cycles
Mobile Scheduling
Reduce calls between the call center and technicians while increasing productivity and customer satisfaction.
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Mobile Scheduling
- Technicians receive assigned call list electronically on mobile devices
- Call information includes easy-to-read customer addresses, driving directions, scheduled times, and the information necessary to complete the job
- Service contract terms and warranty coverage information
- Memos can be exchanged between the dispatcher the technician
- Customer information and Equipment History
Mobile Scheduling
- Real-time data exchange of field service activity
- Changes to the schedule flow automatically to the technician
- Technician dispatch, arrival, and completion times flow back to the main server
- Technicians can access problem codes and remedies to reduce inefficiency
Mobile Scheduling
- Call Mapping for efficient routing of service calls
- Technicians calls are plotted on the map
Mobile Invoicing
Reduce administrative overhead associated with processing work orders and invoices. Maximize order-to-cash cycles.
Mobile Invoicing
- Invoice can be generated based on call type – warranty, contract, billable, or other user-defined invoice types
- Record time, expenses, and parts used for billing
- Records problem codes, remedy codes and notes on the invoice
Mobile Invoicing
- Canned notes as well as custom notes can be added on the invoice
- Allow technicians to generate new work orders in the field
Mobile Invoicing
- Record credit card payments
- Store customer signatures with the invoice data on the server
- Protect your customer’s private information by encrypting payment information
Mobile Inventory
Real-time data synchronization provides technicians parts availability and customer negotiated pricing to ensure work-order and invoice accuracy. Technicians can view inventory by customer, model, technician, company or by all warehouses. Technicians have ability to transfer items between service vehicles, record parts usage during a call or order inventory items needed to complete a call.
Mobile Inventory
- Visibility into inventory availability and pricing for truck stock, warehouse, or other technician’s trucks
- Perform inventory transfers
- Requisition parts that need to be ordered
- Real time updates to inventory for parts used in service orders