AMTECH Computer Services, Inc. was established in December of 1989 to provide service management solutions designed to help customers simplify business processes, manage and reduce overhead, improve delivery of services to their customers, and increase technician productivity. Since that time, AMTECH has had a singular focus on the service industry and has developed SERVTRAC®, a comprehensive suite of service management tools that are based on the latest Microsoft® technologies.
AMTECH realizes that a company’s ability to measure customer satisfaction and improve customer retention rates is directly related to business success, sustained growth, and long-term profitability. Based on our 28 years of service industry experience, we also understand the importance of aligning the right technology with an organization’s business strategies to produce the best opportunity to achieve success.
SERVTRAC® Mobile, the software’s integrated mobile app, provides technology that field service businesses need to achieve and maintain a consistently high level of service delivery. These tools provide the technology you will need to improve:
- Customer Satisfaction
- Mobile Workforce Utilization
- First-Time Fix Rate
- Mean-Time-Between-Failure Rates
- Service Level Agreement Compliance
- Service Call Productivity
- Management Reporting
- Dashboards / Key Performance Indicators