SERVTRAC® manages field service activities for commercial equipment manufacturers, distributors and independent service contractors, providing tools they need to maintain a consistently high level of service delivery.
SERVTRAC® provides the technology required to measure and improve:
- Customer Satisfaction
- Mobile Workforce Utilization
- First-Time Fix Rate and Mean-Time-Between-Failure Rates
- Service Level Agreement Compliance
- Service Call Productivity
SERVTRAC® offers Business Value for the following:
Technicians
Real-time integration between the mobile worker and back office:
- Immediate response to service request or schedule changes.
- Instant access to service history, service warranty validation, service parts availability, technical service material
- Complete jobs quicker and with more accuracy, thereby improving quality of service performance and service reporting
- Eliminate unnecessary paperwork, telephone calls, travel time and communications delays that ultimately delay call completion and SLA targets
Administrative Staff
Value added with real-time integration to work-order processing system:
- Accurate pricing for parts, labor and travel
- Manage unique work-order and invoice requirements
- Configure work-flow for 3rd party service provider interfaces
- Digital service ticket includes photo and signature capture
- Tech completes work-order at customer site, shorten billing cycles and improve cash flow
Company Management
Enhances ability to:
- Reduce and Manage Overhead
- Sell Service Contracts and Replacement Equipment
- Measure and Manage Customer Satisfaction
- Improve Profitability
- Execute service delivery strategies consistent with equipment manufacturers, 3rd Party Service Providers and company objectives