SERVTRAC® manages field service activities for commercial equipment manufacturers, distributors and independent service contractors, providing tools they need to maintain a consistently high level of service delivery.

SERVTRAC® provides the technology required to measure and improve:

  • Customer Satisfaction
  • Mobile Workforce Utilization
  • First-Time Fix Rate and Mean-Time-Between-Failure Rates
  • Service Level Agreement Compliance
  • Service Call Productivity
SERVTRAC® offers Business Value for the following:

Real-time integration between the mobile worker and back office:

  • Immediate response to service request or schedule changes.
  • Instant access to service history, service warranty validation, service parts availability, technical service material
  • Complete jobs quicker and with more accuracy, thereby improving quality of service performance and service reporting
  • Eliminate unnecessary paperwork, telephone calls, travel time and communications delays that ultimately delay call completion and SLA targets

AdminAdministrative Staff
Value added with real-time integration to work-order processing system:

  • Accurate pricing for parts, labor and travel
  • Manage unique work-order and invoice requirements
  • Configure work-flow for 3rd party service provider interfaces
    • Digital service ticket includes photo and signature capture
    • Tech completes work-order at customer site, shorten billing cycles and improve cash flow

Company Mang.Company Management
Enhances ability to:

  • Reduce and Manage Overhead
  • Sell Service Contracts and Replacement Equipment
  • Measure and Manage Customer Satisfaction
  • Improve Profitability
  • Execute service delivery strategies consistent with equipment manufacturers, 3rd Party Service Providers and company objectives