Professional Services for The Field Service Industry
AMTECH implementation, training and support services staff has service industry experience and technical “know-how” to help guide our customers through the full implementation life-cycle. The AMTECH staff is available to provide business process analysis, application and work-flow configuration, data conversion, training and ongoing support services that are needed to ensure a successful service management system implementation.
Professional services are tailored to meet each customer’s unique set of business requirements and implementation plan objectives.
Implementation Services
- Analyze business processes
- Identify simplification strategy
- Assess application solution requirements
- Assess system and network environment
- Define scope of work
- Develop implementation plan
Integration Services
- Customized to each customer’s requirements
- File Conversions
- Active Directory Design
- Network Design, Deployment and Maintenance
Training Services
- Customized to each customer’s requirements
- Customer–site training
- Classroom training
- Web–based training
- Train the trainer
End–user and Technical Documentation
- Daily, weekly and monthly processing checklists
- Developed to specific client needs
- On–line help
Software Maintenance
- Protects initial software investment
- Provides upgrade path as new technologies are released
- Provides rights to future software releases and the latest technologies, industry best practices, and new product features
- Provides access to comprehensive product and technical expertise
- Provides access to web–based self–service tools and support
- Insures that your systems are always current and up–to–date
- Allows you to plan your software implementations, operations, and upgrade with confidence by knowing how long your software investment will be supported
- Provides professional advice and assistance about your implementation, operation, and upgrade projects
Software Support Services
- Fixed cost for development, product enhancements and support services will simplify budget activities
- Support website includes FAQ, software downloads, documentation, e–mail and support call logging
- Support Call Tracking reveals patterns in call volume by location, by user, by module
- Escalation procedures insure call resolution meets customer expectation
- Development services are available for quick resolutions to bug fixes, report generation or other development technical services that may be needed
- Disaster recover software protects data from hardware failures and allows for quick recovery
- Database & Data Warehouse services
- Integration services to 3rd party accounting
Consulting Services
- Operating system and system administrators
- Network infrastructure, network architects, and network engineers
- Database and database administrators
- Offline backups and operations technicians
- Applications, application patches, fixes, and service packs and application management experts
- Performance monitoring, measurement, and reporting
- Self–service customer support portal and technical support analysts
Network Support Services
- Alert you to impending disk space shortages and other disk issues in time to avert application failures
- Check all critical services and optionally restart those that fail
- Check remote computers and important URL addresses to verify network and Internet availability
- Monitor applications for process failures, excessive resource usage and other problems
- Identify event log messages of interest and notify you proactively
- Detect page file shortages and recover space if necessary
- Investigate bottlenecks in CPU, disk I/O, memory and provide recommendations for improving performance
- Identify potential memory leaks, which can degrade performance and may indicate application problems
- Perform regular file and directory checks to recover wasted disk space
- Physical security, environmental controls, uninterruptible power